Frequently Asked Questions

About Our Collections

a) What materials are used in your Jewellery?

• Our Jewellery is crafted from high-quality materials such as alloy, brass, and stainless steel, with gold, silver, or rhodium plating.
• We also use premium artificial stones, crystals, and beads to ensure a luxurious finish.

b) Is your Jewellery hypoallergenic?

• Yes, most of our pieces are designed to be skin-friendly and hypoallergenic. Please refer to individual product descriptions for specific details.
  

c) Does imitation Jewellery tarnish over time?

• Imitation Jewellery may tarnish over time due to exposure to moisture, chemicals, or improper storage. Following our care tips can help extend its lifespan.
  
  

Ordering and Payment

a) How do I place an order?

• Visit www.thenila.in website, select your desired items, and add them to your cart.
  Proceed to checkout to complete your order.
  
  

b) What payment methods do you accept?

• We accept credit cards, debit cards, wallets, and UPI.
  All transactions are processed through secure payment gateways.
  
  

c) Can I cancel or modify my order?

• Orders can be modified or canceled within 2 hours of placement. Contact our support team for assistance.

Shipping and Delivery

a) Do you ship internationally?

• Currently, we only deliver within India.

b) How long does delivery take?

• Delivery typically takes:
• 3-5 business days for Metro cities.
• 5-7 business days for other regions.

c) How can I track my order?

• Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp. Use this number to track your order online.
  
  

Jewellery Care

a) How should I take care of Imitation jewellery?

• To prolong the life of your jewellery:
• Avoid exposure to water, perfumes, and harsh chemicals.
• Clean gently with a soft, dry cotton cloth after use.
• Store in a dry, airtight container or the pouch provided.

b) Do you offer repair services?

• Yes, we can repair minor damages. Please contact us with details, and we’ll assist you further.

Gift Services

a) Do you provide gift wrapping?

• Yes, we offer elegant gift wrapping and personalized messages for an additional fee.
• This option can be selected at checkout.

b) Can I send a gift directly to someone?

• Yes, you can enter the recipient’s address during checkout and include a custom gift message.

Discounts and Offers

a) Do you offer discounts or promotions?

• Yes, we promotions & discounts during festive and occasions.  
• Sign up for our newsletter or follow us on social media for regular updates.

b) Do you have a loyalty program?

• Yes, our loyalty program rewards every customers with exiting offers
• Kindly check out our loyalty program on our website www.thenila.in 

Contact Us

a) How can I reach customer support?

• You can contact us via:
• Email: connect@thenila.in
• WhatsApp: ‪+91 99000 92892‬
• Our team is available from 10:00 am – 6:00 pm.

b) Do you have a physical store?

• Currently, we operate online only, however you can find us at pop-up events or exhibitions.
  
  

Stay tuned to our social media for updates.